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Cincotta Discount Chemist

Returns & Refunds

PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND OR EXCHANGE IF YOU CHANGE YOUR MIND.

We accept refunds or exchanges in accordance with the Australian Consumer Law. This enables you to return a product that is:

  • Faulty

  • Significantly different to those shown or described

  • Not fit for purpose

  • Unsafe

Not all purchases are eligible for return. Items not eligible include:

  • Prescription Medicines;

  • Medications which require special storage (as storage conditions may be compromised);

  • Medications which are not sealed by the manufacturer;

  • Cosmetics and personal healthcare items; and

  • Baby formula

Our customer service team can be reached on (02) 9637 7205 between 8.30am - 4pm weekdays. You will need to contact our team for more details and confirmation before sending your return back to us.

The shipping fee will not be refunded.

Only online purchases can be returned as outlined above. Returns or exchange for store purchases should be directed to the original store. If your online purchase was made using a credit card, your approved refund will be processed to that credit card.

If you have any questions about our refund and return policy our customer service team is happy to help.